Our team.

Karen Parmenter

CEO

Karen is a dedicated clinician with over 12 years of experience in the acute mental health space, having managed multiple clinical locations including the Orange County Crisis Center. Her firsthand experience highlighted the need to bring care directly to patients—an insight that helped inspire the creation of COC and its mission to eliminate delays and barriers in patient care.

John Kovacs

CMO

John services as our Chief Marketing Officer. With over 12 years of experience in marketing, management and account excellence, John truly is a ``jack of all trades.`` John oversees the daily business expansion and ensures clients' needs are met and handled in a timely manner.

Marisol Palacios

Lead Regional Phlebotomy Supervisor

Marisol leads regional phlebotomy teams, focusing on hiring great people, supporting staff, and maintaining high standards of care. She’s a go-to resource for guidance, training, and problem-solving, helping ensure both teams and patients are set up for success.

Tiffany Spell

HR Specialist

Tiffany is all about people and making workplaces run smoothly. She plays a key role in keeping teams supported, operations organized, and day-to-day processes on track—bringing a calm, solutions-focused approach to everything she does.

Chelsi O

Director of Client Success

As Director of Client Success, Chelsi works closely with the COO to keep operations running smoothly and clients supported. She focuses on improving processes, supporting the team, and helping drive overall efficiency and growth.

Asim Dahal

IT Specialist

Asim builds and maintains the software solutions and data systems that support COC's operations. From internal tools to billing infrastructure, he keeps the technology running smoothly so the team can focus on delivering quality care.

Jason

Key Account Specialist

As a Key Account Specialist at COC, Jason partners with healthcare organizations to deliver reliable, high-quality mobile phlebotomy and lab services. With over 20 years of experience, he brings a relationship-driven, solutions-focused approach that helps improve efficiency, strengthen operations, and support better patient care.